Cancellation Policy

This policy establishes the conditions for changes, refunds and cancellations of tourist services purchased through Inka Tour Cusco S.A.C.

This applies to travel and transport services booked through our website or customer service channels.

Conditions for Cancellations and Refunds

• Deadline to request cancellation or refund: 7 days before the service date.• The service must not have been used or started.• The following are not eligible for a refund: personalized or non-refundable services.

Process for Requesting Cancellation or Refund

1. Contact customer service: +51 991 708 080 (also WhatsApp).2. Complete the cancellation/refund request form.3. Send required documentation: order number, proof of payment.

Refund and Exchange Options

• Refund options: refund to the original payment method or credit balance.• Estimated time to process the refund: 5-10 business days.• Change options: rescheduling of service (subject to availability).

Costs and Responsibility

• Cancellation or change costs depend on the terms of the service contracted.• In case of errors by Inka Tour Cusco S.A.C., there will be no additional charges.

Exceptions and Guarantees

• For defective products or services, contact Inka Tour Cusco S.A.C. for special solutions.

Contact and Customer Service

Phone:+51 991 708 080 (WhatsApp)

Mail:info@inkatourcusco.com

Business Hours:Lunes a Viernes, 9:00 am - 6:00 pm